Frequently asked questions

Products: hereinafter "the product" exposed is presented as accurately as possible. However, if the client can see variations on the printing technique depending on the promotion, differences in color or panning in the illustrations, the responsibility of may not be compromised.

Return policy: offers for the broken product/s a free return within 5 days from the receipt date of the goods, including a defective product photograph attached to an e-mail and addressed to together with the number order / invoice number and a photo showing the date of the newspaper. All this is essential for the proper return of the product. To make the return, after sending the e-mail described above, CANNY BOX will assess each case individually and if all the above requirements are met, CANNY BOX will resend the same request at no cost within a period not exceeding 15 days. In any case the money will be returned.

Legal Aspects: These general conditions are ruled by the Spanish Law. The parties submit to his/her choice, for resolution of conflicts and renouncing any other purpose, in the Courts of Girona.

Shipping: CANNY BOX sends your order anywhere in the world. Orders shipments will be made via messaging both nationally and internationally.
Shipments will be delivered by hand to the address appearing on the order.

Costs: The cost of shipping orders will depend on the destinations.

Destination order:

  • Spain: Between 3 € to 4 €
  • Rest of the world (countries identified on the web): Between 15 € and 18 €

By placing an order, as the official importer, we are obliged to respect all laws and regulations applicable in the territory of delivering the goods.

Delivery period: The following table lists the approximate days to collect deliveries by areas, once they have been processed:

  • Spain: 5-7 days
  • Europe: 10 days
  • Rest of the world: 15 days

In case of force majeure,, will not be responsible for the delay of the goods.

Payment Methods. The payment order will be made quickly and safely accepts Visa as the only payment method. Personal information. In you can enter a user name and password for subsequent orders so that you don’t have to enter your data back again. Anyway you will have to enter data relating to the payment, namely your VISA credit card, as our system, for your safety, does not keep or store this information.

Security: Our platform integrates CES (secure electronic purchase), which, under international protocols Verified by Visa SecureCode, provides high security and protection payments. In addition to the CES protocol, the Virtual POS Virtual POS Plus as are configured with security constraints called Velocity Checks, validating the repetitive attempt shopping with the same card or IP address. In addition, in order for the trade to make its checks, the system informs you in every operation on the country from which the card used in the purchase was issued.